Creating customer benefit is our core company objective. The customer is at the centre of all our activities. Company procedures and organisation are therefore directed towards the customer. Customer needs are systematically monitored so that measures can be taken to increase customer satisfaction.
We strive to achieve zero defects in our products and services. Every essential, economically viable measure is taken to achieve this aim. We operate on the same basis with our suppliers and service providers.
We periodically set out objectives in all areas including quality, environment and safety, in line with the needs of our market partners, employees and investors. In order to evaluate these objectives and our achievements, we define specific key data.
We are committed to a Continuous Improvement Process (CIP). We measure and evaluate the achievement of our aims. We develop further improvement potential from the results
Our actions must be in harmony with economics, ecology and with our responsibilities to the community, particularly looking forward to future generations. We are careful with resources and with the environment.
All employees are responsible for eliminating dangers to the environment and to those around them as well as for adhering to directives and laws on health and safety. It is a role of the management to recognise dangers, to evaluate them and to take appropriate measures. We are prepared for breakdowns and hazardous incidents.
Processes and Products
The health and safety of our employees and any person coming into contact with our products is paramount. We therefore develop our products and processes with an overriding view to protecting human health and safety, and to minimising environmental impacts. This also applies to the subsequent disposal of our products.